Platter’s Chocolate Factory Tour — North Tonawanda, New York

Discover the Platter’s Chocolate Factory Tour in New York

Experience the sweet side of Western New York with the Platter’s Chocolate Factory Tour in North Tonawanda, New York. Family-owned since 1938, Platter’s invites visitors to see firsthand how handcrafted chocolates and their famous Orange Chocolate Sponge Candy are made. This delicious behind-the-scenes tour takes you through the modern factory floor, offers a peek at real chocolate production, and ends with samples straight from the source.

Why it’s special: Platter’s is a Western New York tradition with more than 85 years of history. Known for their creamy sponge candy and gourmet treats, the factory tour blends nostalgia, craftsmanship, and flavor — making it a must-visit for families, chocolate lovers, and anyone with a sweet tooth.

History/Story of Platter’s Chocolate Factory

Platter’s Chocolates began in 1938 when Carl and Vera Platter started making handmade sponge candy in their home kitchen. Their unique recipe quickly became a local favorite, leading to the opening of a full chocolate shop. Now operated by the third generation of the Platter family, the company continues to produce its signature chocolates using time-honored techniques in a state-of-the-art facility that opened in 2016 — complete with a chocolate café and viewing area.

What You’ll See & Do on the Platter’s Chocolate Factory Tour

• Watch chocolatiers at work through large factory viewing windows

• Learn how sponge candy, truffles, and chocolate-covered treats are made

• Sample freshly made chocolate during your visit

• Discover the story of Platter’s family legacy and signature recipes

• Relax at the on-site café with homemade desserts, coffee, and ice cream

Hands-On Elements: Guided tastings and interactive learning about chocolate-making.
Photo/Video Policy: Photography encouraged throughout public areas.
Souvenirs & Extras: Gift shop with handmade chocolates, seasonal products, and exclusive WNY favorites.

Pricing of the Platter’s Chocolate Factory Tour

Factory Tour: Free self-guided experience with optional tastings
Guided Group Tours: Available by reservation for schools, clubs, and organizations
Add-On Tastings: $5 per person (includes assorted chocolate samples)

Practical Info for Visiting Platter’s Chocolate Factory

Duration: 30–45 minutes
Format: Self-guided viewing with optional guided group tours
Schedule & Seasonality: Open year-round; tours available Monday–Saturday
Audience: Families, school groups, and chocolate enthusiasts
Accessibility: Fully accessible facility
Safety & Restrictions: Children welcome; supervision required for groups
Languages: English
Group & School Visits: Yes, available with advance reservation
What to Bring/Wear: Comfortable clothing and your appetite for sweets
Facilities: Café, gift shop, restrooms, seating area, and parking
Closures & Downtime: Closed Sundays and major holidays

Nearby

• Herschell Carrousel Factory Museum — historic carousel factory and rides

• Niagara Falls State Park — world-famous natural wonder just 15 minutes away

• Erie Canal Discovery Center — interactive local history museum in Lockport

FAQs About Visiting Platter’s Chocolate Factory

Do I need to book in advance?
No — self-guided tours are available during normal business hours; group tours require advance booking.

Are there tastings?
Yes — visitors can enjoy complimentary samples, and tasting flights are available for purchase.

Is the tour family-friendly?
Absolutely! The tour and café are designed for all ages.

Can I buy chocolates on-site?
Yes, the gift shop offers the full range of handmade sweets and seasonal items.

Do you have a café?
Yes, the on-site café serves desserts, sundaes, coffee, and ice cream.