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Discover the Platter’s Chocolate Factory Tour in New York
Experience the sweet side of Western New York with the Platter’s Chocolate Factory Tour in North Tonawanda, New York. Family-owned since 1938, Platter’s invites visitors to see firsthand how handcrafted chocolates and their famous Orange Chocolate Sponge Candy are made. This delicious behind-the-scenes tour takes you through the modern factory floor, offers a peek at real chocolate production, and ends with samples straight from the source.
Why it’s special: Platter’s is a Western New York tradition with more than 85 years of history. Known for their creamy sponge candy and gourmet treats, the factory tour blends nostalgia, craftsmanship, and flavor — making it a must-visit for families, chocolate lovers, and anyone with a sweet tooth.
History/Story of Platter’s Chocolate Factory
Platter’s Chocolates began in 1938 when Carl and Vera Platter started making handmade sponge candy in their home kitchen. Their unique recipe quickly became a local favorite, leading to the opening of a full chocolate shop. Now operated by the third generation of the Platter family, the company continues to produce its signature chocolates using time-honored techniques in a state-of-the-art facility that opened in 2016 — complete with a chocolate café and viewing area.
What You’ll See & Do on the Platter’s Chocolate Factory Tour
Watch chocolatiers at work through large factory viewing windows
Learn how sponge candy, truffles, and chocolate-covered treats are made
Sample freshly made chocolate during your visit
Discover the story of Platter’s family legacy and signature recipes
Relax at the on-site café with homemade desserts, coffee, and ice cream
Hands-On Elements: Guided tastings and interactive learning about chocolate-making.
Photo/Video Policy: Photography encouraged throughout public areas.
Souvenirs & Extras: Gift shop with handmade chocolates, seasonal products, and exclusive WNY favorites.
Pricing of the Platter’s Chocolate Factory Tour
Factory Tour: Free self-guided experience with optional tastings
Guided Group Tours: Available by reservation for schools, clubs, and organizations
Add-On Tastings: $5 per person (includes assorted chocolate samples)
Practical Info for Visiting Platter’s Chocolate Factory
Duration: 30–45 minutes
Format: Self-guided viewing with optional guided group tours
Schedule & Seasonality: Open year-round; tours available Monday–Saturday
Audience: Families, school groups, and chocolate enthusiasts
Accessibility: Fully accessible facility
Safety & Restrictions: Children welcome; supervision required for groups
Languages: English
Group & School Visits: Yes, available with advance reservation
What to Bring/Wear: Comfortable clothing and your appetite for sweets
Facilities: Café, gift shop, restrooms, seating area, and parking
Closures & Downtime: Closed Sundays and major holidays
Nearby
Herschell Carrousel Factory Museum — historic carousel factory and rides
Niagara Falls State Park — world-famous natural wonder just 15 minutes away
Erie Canal Discovery Center — interactive local history museum in Lockport
FAQs About Visiting Platter’s Chocolate Factory
Do I need to book in advance?
No — self-guided tours are available during normal business hours; group tours require advance booking.
Are there tastings?
Yes — visitors can enjoy complimentary samples, and tasting flights are available for purchase.
Is the tour family-friendly?
Absolutely! The tour and café are designed for all ages.
Can I buy chocolates on-site?
Yes, the gift shop offers the full range of handmade sweets and seasonal items.
Do you have a café?
Yes, the on-site café serves desserts, sundaes, coffee, and ice cream.
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