Discover the Amazon Fulfillment Center Tour in Connecticut

Amazon’s BDL4 Fulfillment Center in Windsor is a robotics-powered, multi-level logistics facility where millions of products are sorted, picked, packed, and shipped with remarkable efficiency. This guided tour offers an inside look at the fast-paced automation, robotics, and human skill behind Amazon’s delivery network in New England.
Why it’s special: BDL4 features Amazon Robotics technology that moves entire shelving units, providing an up-close look at cutting-edge automation in action.

History/Story of Amazon BDL4

Opened to support the rapidly expanding demand for fast shipping in the Northeast, BDL4 serves Connecticut, Massachusetts, Rhode Island, and the greater New England region. Designed as part of Amazon’s modern robotics network, it demonstrates how automation and advanced software systems streamline fulfillment on an enormous scale.

What You’ll See & Do

• Take a guided tour across warehouse floors and elevated walkways

• Watch Amazon Robots transporting inventory pods

• Observe picking stations, packing lines, scanners, and labeling systems

• Learn how Amazon tracks, stores, and retrieves millions of items

• See outbound shipping operations preparing packages for nationwide delivery

• Engage with trained tour ambassadors who explain the fulfillment workflow

• Discover Amazon’s safety, efficiency, and sustainability initiatives

Visiting Information

Hands-On Elements

Tours are observational but include demonstrations of packaging materials, scanning systems, and workflow processes. Visitors can ask questions throughout the experience.

Photo/Video Policy

Photography and video recording are strictly prohibited inside Amazon facilities.

Souvenirs & Extras

• Amazon stickers or small keepsakes (occasionally provided)

• STEM and logistics educational materials

• Optional Q&A session after the tour

Practical Info

Guests must wear closed-toe, flat shoes. Adults must present valid ID. Expect 1–2 miles of walking on concrete floors, stairs, and long corridors. The tour typically lasts 60–90 minutes.

Pricing

• Tour Admission: Free

• Group/School Tours: Free

Nearby

• Hartford (15–20 minutes south)

• Windsor town center

• Northwest Park & Nature Center

• Bradley International Airport

FAQs

Is a reservation required?

Yes — all tours must be booked online in advance.

Are kids allowed?

Yes — children 6+ may attend with an adult.

Will I see robotics?

Yes — BDL4 is fully integrated with Amazon Robotics, visible from designated tour areas.

Can I bring a phone?

Phones must remain in pockets or stored; no photos or videos allowed.

How much walking is included?

Moderate to extensive walking on warehouse floors and elevated platforms.