Discover the Amazon Fulfillment Center Tour in North Carolina

Visit Amazon’s CLT4 Fulfillment Center in Charlotte and experience one of the world’s most advanced logistics operations. This immersive tour takes visitors behind the scenes of Amazon’s massive warehouse system, where robotics, automation, and human expertise work together to process thousands of orders every hour.
Why it’s special: It offers a rare glimpse into Amazon’s high-tech fulfillment process — from storage and picking to packing and shipping — all inside a facility the size of dozens of football fields.

History/Story of the Amazon CLT4 Facility

The CLT4 Fulfillment Center opened as part of Amazon’s nationwide expansion to speed delivery and handle high order volumes across the Southeast. This robotics-enhanced warehouse represents Amazon’s next-generation fulfillment model — combining intelligent machines, coordinated workflows, and team-based operations. Today, CLT4 serves as one of the region’s busiest hubs, processing inventory, packaging shipments, and preparing goods for rapid distribution.

What You’ll See & Do

• Take a guided walking tour through multiple operational zones inside the warehouse

• Watch autonomous robots transport inventory pods to human pickers

• Observe the picking, sorting, packaging, and labeling processes

• Learn how Amazon tracks products, manages logistics, and optimizes efficiency

• See how different departments coordinate to move items from order to shipment

• Explore informational displays explaining robotics, safety systems, and workflow design

Visiting Information

Hands-On Elements

Tours are observational but highly interactive with guides explaining processes step-by-step. Visitors see real-time robotics operations, handle sample packaging materials, and learn about the technological systems managing millions of products.

Photo/Video Policy

Photography and video recording are strictly prohibited within all Amazon fulfillment centers. This rule applies to the entire tour.

Souvenirs & Extras

• Amazon-branded stickers or small giveaways (occasionally provided)

• Informational materials about warehouse technology and logistics careers

• Access to Amazon’s official visitor merchandise shop online

Practical Info

Visitors must wear closed-toe, flat shoes. A valid ID is required for adults. The tour involves walking 1–2 miles inside the warehouse, often along elevated walkways. Guests should arrive 15 minutes early for check-in and security screening. Minimum age for participation is typically 6 years old, with minors requiring adult supervision.

A standard tour lasts 60–90 minutes.

Pricing

• Tour Admission: Free

• Group Tours: Free, but require advanced booking

• Private educational or community tours: Subject to availability

Nearby

• Charlotte Douglas International Airport

• U.S. National Whitewater Center

• Charlotte Premium Outlets

• Uptown Charlotte attractions and dining

FAQs

Do I need to book the tour in advance?

Yes — Amazon tours must be booked online, and spots often fill quickly. Walk-ins are not permitted.

Can children join the tour?

Yes, children aged 6+ may attend with an adult. Closed-toe shoes are mandatory for all ages.

How much walking is involved?

A moderate amount. Expect 1–2 miles of walking on concrete floors and elevated walkways.

Will I see robots in action?

Yes — CLT4 uses Amazon Robotics, and visitors typically observe robots transporting inventory pods throughout the warehouse.

Is the facility accessible?

Amazon facilities accommodate guests with mobility needs, but visitors should notify the tour team in advance for arrangements.