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Discover the Stern Pinball Factory Tour in Chicago, Illinois

The Stern Pinball Factory Tour in Chicago, IL, offers fans of arcade gaming a rare chance to see how modern pinball machines are made. Stern Pinball is the world’s largest and oldest pinball machine manufacturer, and the Chicago factory is where design, engineering, and craftsmanship come together to produce these iconic games.

Visitors walk through the production floor to watch the process firsthand — from cabinets being built and playfields printed to electronics being wired and final testing of machines. Guides explain each stage of production, highlighting both the precision engineering and artistic design that go into every Stern pinball.

After the tour, guests can enjoy the Stern Pinball Arcade, playing the latest releases and experiencing the games in action.

Why it’s special:
Chicago is known as the birthplace of pinball, and Stern carries on that tradition today. This is the only major pinball factory in the world where you can watch machines being made and then play them on-site. For gamers, collectors, and pop culture fans, it’s a one-of-a-kind experience.

History/Story of Stern Pinball

Pinball has deep roots in Chicago, dating back to the 1930s. Stern Pinball’s lineage traces back to companies like Bally and Williams, who defined the golden age of pinball. Gary Stern, whose father Sam Stern was a pioneer in the industry, founded Stern Pinball in 1994.

Today, Stern is the last major pinball manufacturer in the world, producing licensed titles based on movies, bands, and pop culture icons. The Chicago factory keeps alive an American-made tradition of arcade entertainment.

What You’ll See & Do on the Stern Pinball Factory Tour

Guided walk through the factory floor to see pinball machines built step by step.
Learn about design, electronics, and assembly of modern machines.
Watch technicians test and calibrate completed games.
Explore exhibits on the history of pinball and Stern’s legacy.
Play Stern’s latest titles in the Stern Pinball Arcade.

Hands-On Elements: Playing pinball machines, interacting with guides, handling parts and components in select areas.

Photo/Video Policy: Photography restricted on production floor but allowed in arcade and showroom.

Souvenirs & Extras:

Stern Pinball merchandise store with apparel and collectibles
Arcade play included with tour

Pricing of Stern Pinball Factory Tour

Adults (13+): $30–$40
Children (under 13): Not recommended (due to factory environment)
Groups: Private tours and collector group packages available

Practical Info for Visiting the Stern Pinball Factory

Duration: ~60–90 minutes (plus arcade time)
Format: Guided factory tour + arcade play session
Schedule & Seasonality: Tours available by appointment only; weekdays during working hours; no weekend tours
Audience: Pinball enthusiasts, gamers, collectors, pop culture fans
Accessibility: Visitor areas are wheelchair accessible; arcade is fully accessible
Safety & Restrictions:

Minimum recommended age: 12–13
Closed-toe shoes required
No cameras, phones, or bags allowed on production floor
Languages: English
Group & School Visits: Best suited for adult groups, clubs, or collectors; not tailored for young children

What to Bring/Wear: Closed-toe shoes; casual attire; spending money for merchandise
Facilities: Restrooms, arcade, merchandise shop, free parking
Closures & Downtime: Tours not available during production shutdowns or private events

Location & Booking

Getting There: Free onsite parking; located near O’Hare International Airport; accessible via major highways
Booking: Advance reservations required via Stern Pinball
Cancellation & Refunds: Refunds or rescheduling available with advance notice
On-Site Extras: Arcade, merchandise store

Nearby

Chicago Pinball Museum
Allstate Arena
Downtown Chicago attractions (30 minutes away)

FAQs About Visiting the Stern Pinball Factory Tour

Do I get to play pinball on the tour?
Yes, the arcade experience is included with your tour, featuring Stern’s newest machines.

Can I take photos in the factory?
Photography is restricted on the production floor but allowed in the arcade and showroom.

How long does the Stern Pinball Factory Tour take?
Tours last about 60–90 minutes, plus extra time for arcade play.

Is the factory tour good for kids?
The environment is better suited for teens and adults; children under 13 are not recommended.

Do I need to reserve tickets in advance?
Yes, all tours require advance booking, and availability is limited.

What makes Stern Pinball unique?
Stern is the last major pinball manufacturer in the world, continuing Chicago’s legacy as the birthplace of pinball.