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Discover the Amazon Fulfillment Center Tour in Michigan
Amazon’s DET3 Fulfillment Center in Pontiac is a large, robotics-enabled facility where Amazon processes millions of items using advanced engineering, automation, and streamlined workflows. This guided tour takes visitors behind the scenes to see how products are picked, packed, and shipped with exceptional efficiency across Michigan and the Midwest.
Why it’s special: DET3 features Amazon Robotics technology, giving visitors a front-row look at the future of automated fulfillment.
History/Story of Amazon DET3 (Pontiac)
Located in the heart of Oakland County, the Pontiac DET3 facility was built as part of Amazon’s significant expansion throughout Michigan. Strategically positioned near major highways, it supports rapid shipping to Detroit, Flint, Lansing, Ann Arbor, and surrounding regions. As part of Amazon’s robotics-generation warehouses, DET3 blends automation and human precision to manage massive daily order volumes.
What You’ll See & Do
Walk through multi-level warehouse floors guided by Amazon ambassadors
Watch Amazon Robotics units move towering inventory pods across work zones
Observe real-time scanning, picking, sorting, and packing processes
Learn how Amazon tracks and manages millions of SKUs with advanced software
View high-speed conveyors and labeling systems
Look out over robotics fields from elevated walkways
Participate in a Q&A session with trained Amazon staff
Visiting Information
Hands-On Elements
Tours include demonstrations of packaging materials, scanning tools, and workflow processes. While primarily observational, guides explain each step of Amazon’s fulfillment lifecycle.
Photo/Video Policy
Photography and video are strictly prohibited inside Amazon’s fulfillment centers.
Souvenirs & Extras
Amazon stickers or pins (occasionally provided)
STEM and logistics educational materials
Q&A with knowledgeable tour ambassadors
Practical Info
Closed-toe, flat shoes are required. Adult visitors must present valid ID. Expect 1–2 miles of walking across concrete floors, stairways, and elevated walkways. Most tours last 60–90 minutes and begin exactly at the scheduled time.
Pricing
Tour Admission: Free
Group/School Tours: Free with advance reservation
Nearby
Downtown Pontiac
Great Lakes Crossing Outlets
Meadow Brook Hall (Rochester)
Detroit Zoo (Royal Oak)
Downtown Detroit (25–30 minutes south)
FAQs
Do I need a reservation?
Yes — all guests must register online in advance.
What ages are allowed?
Children 6 and older may attend with an adult.
Will I see robots?
Yes — Pontiac DET3 uses extensive Amazon Robotics systems.
Can I take photos?
No. Photography and video are not allowed inside the facility.
How much walking is involved?
Expect significant walking and standing throughout the tour.
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