Discover the Amazon Fulfillment Center Tour in Michigan

Amazon’s DET3 Fulfillment Center in Pontiac is a large, robotics-enabled facility where Amazon processes millions of items using advanced engineering, automation, and streamlined workflows. This guided tour takes visitors behind the scenes to see how products are picked, packed, and shipped with exceptional efficiency across Michigan and the Midwest.
Why it’s special: DET3 features Amazon Robotics technology, giving visitors a front-row look at the future of automated fulfillment.

History/Story of Amazon DET3 (Pontiac)

Located in the heart of Oakland County, the Pontiac DET3 facility was built as part of Amazon’s significant expansion throughout Michigan. Strategically positioned near major highways, it supports rapid shipping to Detroit, Flint, Lansing, Ann Arbor, and surrounding regions. As part of Amazon’s robotics-generation warehouses, DET3 blends automation and human precision to manage massive daily order volumes.

What You’ll See & Do

• Walk through multi-level warehouse floors guided by Amazon ambassadors

• Watch Amazon Robotics units move towering inventory pods across work zones

• Observe real-time scanning, picking, sorting, and packing processes

• Learn how Amazon tracks and manages millions of SKUs with advanced software

• View high-speed conveyors and labeling systems

• Look out over robotics fields from elevated walkways

• Participate in a Q&A session with trained Amazon staff

Visiting Information

Hands-On Elements

Tours include demonstrations of packaging materials, scanning tools, and workflow processes. While primarily observational, guides explain each step of Amazon’s fulfillment lifecycle.

Photo/Video Policy

Photography and video are strictly prohibited inside Amazon’s fulfillment centers.

Souvenirs & Extras

• Amazon stickers or pins (occasionally provided)

• STEM and logistics educational materials

• Q&A with knowledgeable tour ambassadors

Practical Info

Closed-toe, flat shoes are required. Adult visitors must present valid ID. Expect 1–2 miles of walking across concrete floors, stairways, and elevated walkways. Most tours last 60–90 minutes and begin exactly at the scheduled time.

Pricing

• Tour Admission: Free

• Group/School Tours: Free with advance reservation

Nearby

• Downtown Pontiac

• Great Lakes Crossing Outlets

• Meadow Brook Hall (Rochester)

• Detroit Zoo (Royal Oak)

• Downtown Detroit (25–30 minutes south)

FAQs

Do I need a reservation?

Yes — all guests must register online in advance.

What ages are allowed?

Children 6 and older may attend with an adult.

Will I see robots?

Yes — Pontiac DET3 uses extensive Amazon Robotics systems.

Can I take photos?

No. Photography and video are not allowed inside the facility.

How much walking is involved?

Expect significant walking and standing throughout the tour.