Discover the Amazon Fulfillment Center Tour in Maryland

Amazon’s BWI2 Fulfillment Center in Baltimore is a high-capacity, robotics-enabled warehouse where automation and human associates collaborate to process millions of packages. This guided tour gives visitors rare access to Amazon’s advanced systems for receiving, storing, picking, packing, and shipping customer orders across the Mid-Atlantic.
Why it’s special: BWI2 is one of Maryland’s most technologically sophisticated fulfillment centers, featuring a large Amazon Robotics fleet and high-speed packing operations.

History/Story of Amazon BWI2

Located near major transportation routes and the Port of Baltimore, BWI2 was built to support growing demand in Maryland, Washington D.C., Pennsylvania, and Virginia. As part of Amazon’s next-generation robotics network, BWI2 uses automated pods, conveyors, and data-driven systems to improve accuracy and accelerate deliveries across the region.

What You’ll See & Do

• Take a guided tour through multi-level warehouse floors

• Watch Amazon Robotics units move inventory pods throughout the facility

• Observe item picking, sorting, packaging, and labeling systems

• Learn how Amazon uses software to track millions of SKUs in real time

• Walk along elevated platforms with clear views of the robotics fields

• See outbound docks preparing shipments for regional and national delivery

• Talk with Amazon tour ambassadors and ask detailed questions

Visiting Information

Hands-On Elements

Though the tour is observational, guides demonstrate package scanning, workflow stages, and conveyor operations, giving visitors an interactive understanding of fulfillment processes.

Photo/Video Policy

Photography and video recording are strictly prohibited inside the fulfillment center.

Souvenirs & Extras

• Amazon stickers or pins (occasionally provided)

• Educational materials on robotics and STEM careers

• Optional Q&A session with tour guides

Practical Info

Visitors must wear closed-toe, flat shoes. Adults must bring valid ID. Tours cover 1–2 miles of walking through warehouse floors, stairs, and elevated pathways. Duration is typically 60–90 minutes.

Pricing

• Tour Admission: Free

• Group or School Tours: Free with reservation

Nearby

• Baltimore–Washington International Airport

• Arundel Mills shopping and dining

• National Cryptologic Museum

• Downtown Baltimore (20–25 minutes away)

FAQs

Is a reservation required?

Yes — all guests must pre-book through Amazon’s official tour portal.

Are children allowed?

Yes — visitors 6+ may join with an accompanying adult.

Will I see robots?

Yes — BWI2 uses extensive Amazon Robotics technology visible throughout the tour.

Can I take photos inside?

No — phones and cameras cannot be used for photos or video.

How much walking is involved?

Expect significant walking and standing; comfortable footwear recommended.